Staying Sane When People Complain: Leadership for Leaders, Senior Leaders & Heads with Colin Tapscott

  • 20th May 2021
  • Multiple
  • Leadership
  • Spaces
  • Primary
  • Leadership
  • Lunch Not Included
  • Refreshments Included
  • From £75.00
Overview

We will consider what causes people to complain and simple strategies to address them. We will develop listening strategies to develop inroads to phrase things to help them have a better understanding of reality. We will examine how you can prepare for interactions, how you can protect your emotional self and how you can use Transactional Analysis techniques to get the person to engage as an adult and get a better resolution.

About The Course

We will consider what causes people to complain and simple strategies to address them. We will develop listening strategies to develop inroads to phrase things to help them have a better understanding of reality. We will examine how you can prepare for interactions, how you can protect your emotional self and how you can use Transactional Analysis techniques to get the person to engage as an adult and get a better resolution.

About the Programme Leader

From humble beginnings as the son of a farmhand, Colin Tapscott has developed a reputation for outstanding leadership over the past 30 years. A regular speaker at conferences, Colin delivered a seminal TEDx talk titled ‘Grandad’s toolbox – a tool for every generation’. He has led organisations in both the education and charity sectors and has experienced the day to day challenges of leading in high pressure, fast moving environments.

Colin prides himself on a no-nonsense, practical, jargon-free approach to leadership training, with content designed to inspire, develop and equip everyday leaders.

www.everydayleader.co.uk

Book Online
Title / Date
Time / Venue
Status
Price
20th May 2021
03:45pm - 05:45pm
Available
£75.00