Terms & Conditions
Cancellation and non-attendance policy?
(The following guidance applies to online courses too)
Where possible we try to confirm with course leaders and venues numbers of delegates at least 1 week in advance of the course. This means we must ensure the bookings made are accurate.
In some circumstances, The Learning Partnership is charged by outside providers/venues for changes to numbers. Of course, there are circumstances which we have no control over – Ofsted Inspections, illness – meaning some delegates cannot attend. We are mindful of this and will not charge delegates where situations out of their control mean they cannot attend.
We try to mitigate the potential financial impact on The Learning Partnership in our cancellation policy as set out below.
Once you have made your booking the following apply from the date of that booking:
(In the following policy a ‘week’ is equivalent to 5 working days – not including the day of the event)
Cancellation of place/s >4 weeks prior to event = delegate/s charged £0
Cancellation of place/s <4 weeks prior to event = delegate/s charged 25% of course cost
Cancellation of place/s <2 weeks prior to event = delegate/s charged 50% of course cost
Cancellation of place/s <1 week prior to event = delegates charged 100% of course cost
Instances where non-attendance is coupled with non-cancellation the full course charge will be made.
How do I book staff onto a course?
Access to all of the The Learning Partnership events is through our website;
Click on the event you are interested in and an email response box will pop-up. This has drop down spaces for booking all the details in and, when sent, will go to our administration team.
You will receive a confirmation email.
Courses which are full will be flagged as such on the website.
If you have any queries about any courses, or would like further information, please email us on firstname.lastname@example.org